Published: Tue, November 14, 2017
IT | By Lester Massey

GameStop Puts a Hold on Game Rental Program

GameStop Puts a Hold on Game Rental Program

The subscription is only available for GameStop Power-Up Rewards members, but that's not much of a stumbling block: While there are paid tiers that offer additional benefits, there's also a free base tier.

With PowerPass, subscribers would be able to rent an unlimited number of used games from the retailer, essentially making it an alternative to the local library and things like GameFly. The program was originally scheduled to fully launch in the coming weeks, with sign-ups to begin on November 19.

Today, GameStop is temporarily putting the brakes on the service, citing "program limitations" that don't allow them to serve their customers in the way that they feel is best. PowerPass is being "temporarily paused".

"We are working through some of the program limitations we have identified to ensure the PowerPass subscription service delivers an exceptional experience for our customers", a spokesperson said in an email.

For now, buying games at GameStop requires old-fashioned monetary exchange.

"For those guests who have already purchased the service, we will allow them to bring the pass, and video game they have checked-out, back to receive a full refund", the GameStop representative added.

Another source told Kotaku GameStop employees were told to replace the weekly ad and discard the current holiday guide, which is a good indication PowerPass isn't coming back before the end of the year.

Assuming PowerPass is relaunched in a functional manner sometime in 2018, this is still not the outcome GameStop wanted right now.

GameStop employees suggested that the company's old in-store computers might have caused the problem, according to Kotaku. Anyone who's worked in retail knows most companies' POS systems are at least ten years behind the times, so this is a viable reason for PowerPass' delay.

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