Published: Thu, November 09, 2017
Research | By Raquel Erickson

Logitech updates all Harmony hub remotes to control your smart home

Logitech updates all Harmony hub remotes to control your smart home

The company is offering customers who are still in warranty an upgrade to their latest Harmony hub.

Both of these products allow smartphones and tablets to act as a universal remote and control your living room instead of using a separate remote. Given the Harmony Link's age, Logitech is pulling support for it, but beyond that, the company says that the device will no longer work after March 2018. But at the end of six years, Logitech has chose to discontinue the service cloud behind Harmony Link. According to an employee of the company speaking in the forum on the website of the company, the license of a technology used by Logitech to run the Harmony Link would expire march 16, and Logitech would not envisage to renew it, preferring to focus on a newer product, the Harmony Home Hub, which is based on a smartphone application. "We first communicated to affected customers in August 2017 that we are offering a free Harmony Hub to replace a Link (if within warranty) or a discount on the Harmony Hub (if out of warranty)". The Hub is basically the newer version of the Link that's been updated to control the smart home in addition to the many entertainment console gadgets that the Link supported. And then, given the magnitude of the negative buzz, it is not excluded that Logitech corrects the shooting very soon, or even give up to close down the servers of its Harmony Link.

While that logic is somewhat understandable, if frustrating for users, it gets worse when you take a look at how Logitech has treated the Link.

I understand some of you have Harmony Links that are working perfectly fine right now.

"The thought process was driven by the fact that we have something better, we're making it better all the time, it supports home control, voice assistants, and it does all the things that Harmony Link already did", Dooley said. However, there is a technology certificate license that will expire next March. "The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub", wrote the staff member. It is not clear what this certificate is nor why the lack of it will brick the Link but that is what will happen.

Like this: