Published: Thu, February 15, 2018
Entertaiment | By Paul Elliott

Lexus has 99 problems but dependability ain't one

Lexus has 99 problems but dependability ain't one

On a day when people traditionally demonstrate their love for another person, consumers' affection for their three-year-old vehicles is equally apparent in the J.D. Power 2018 U.S. Vehicle Dependability Study (VDS), released today.

Toyota Motor Corp.'s Lexus luxury brand ranked top in a dependability survey for the seventh consecutive year, major USA market research firm J.D. Power and Associates said Wednesday.

Dave Sargent, vice president of Global Automotive at J.D. Power, said the findings show US consumers are generally satisfied with their cars.

The study found that vehicle dependability increased 9% over the 2017 study, which was the first increase since 2013.

Lexus topped the survey for the seventh consecutive year. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100).


Porsche was a close second with 100 problems per hundred and Buick third with 116 - the strongest performance for dependability among mass-market brands.

Although still well below the industry average of 142 PP100, Fiat showed the biggest improvement of any automaker in this year's study, with the company seeing 106 fewer PP100 than last year (now at 192 PP100). The Q3 is the only model in this year's study to receive an award in its introductory year. Kia, Dodge (166 PP100) and Nissan (133 PP100) had their best finishes ever in the study.

After landing in the bottom five in 2017, Infiniti surged to fourth place, with 83 fewer problems per 100 vehicles. Nissan itself also had its best-ever ranking. More significantly, its individual models led in six of the nine specific product categories, more than any other manufacturer.

Porsche of Germany's Volkswagen AG, which tied with Lexus a year ago, came second, followed by Buick of USA auto giant General Motors Co.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics.

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