Published: Mon, May 14, 2018
Research | By Raquel Erickson

Apple faces class-action lawsuit over borked MacBook keyboards

Apple faces class-action lawsuit over borked MacBook keyboards

Non-Apple avenues of repair are practically nonexistent for this problem as well, as third-party or aftermarket repair shops have no access to the parts necessary to fix the issue. Because of the design of the keyboard, it's not possible for Apple to replace one key mechanism.

"Consumers have reported that Apple's new keyboard has resulted in sticky and unresponsive keys, which interfere with a user's ability to type". Apple's reinterpretation of the design switched to two hinges, cutting depth but also, the company promised, making for a more stable button. It's gone through a couple of iterations, but failure rates have skyrocketed and MacBook Pro users claim that all of them are at risk of breaking or becoming stuck due to their innate fragility.

Further, the complaint argues that Apple "continues to not disclose to consumers that the MacBook is faulty, including when consumers bring their faulty laptops in the Apple stores to request technical support". According to the class action lawsuit, Apple apparently knew of the flaws before or at the keyboard's launch, but did not take any action. The lawsuit claims Apple selling these laptops knowing there to be an issue is "fraud by omission".

The second is, Kyle Barbaro, who suffered through a similar situation with his 2016 MacBook Pro when his space bar and caps lock keys were rendered useless. The keyboard on Macbook Pro 2016 models have been said to be failing twice as much as older models, according to an investigation by AppleInsider.

The lawsuit claims despite awareness of the keyboard defect Apple has continued to use it on MacBook and MacBook Pro laptops. The lawsuit adds that those no longer covered by their warranties must pay $400 to $700 for repairs.

Apple officially advises users with the affected MacBook models to blast their keyboards with compressed air. Among other remedies, they're asking that any participants of the suit are given compensation to cover any costs involved in fixing the notebooks, including the cost of purchasing a replacement. If this is indeed the case, Apple appears to have neglected to address the issue properly.

As evidence of the widespread fault, the claimants pointed to a petition on demanding Apple replace the "defective" keyboard mechanism, which had attracted 19,425 signatures at time of writing.

A guest points to a new MacBook Pro during an Apple media event in Cupertino, California, U.S. October 27, 2016.

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