Published: Sun, May 13, 2018
IT | By Lester Massey

Apple slapped with class-action lawsuit over faulty MacBook Keyboards

Apple slapped with class-action lawsuit over faulty MacBook Keyboards

The lawsuit claims that the company knew about the flaw at or before the product was launched publically.

"The keyboard features our second-generation butterfly mechanism - providing four times more key stability than a traditional scissor mechanism, along with greater comfort and responsiveness", the company wrote on its website.

According to the lawsuit document, there are have been "thousands" of users who have been inconvenienced by this ongoing problem.

With a lawsuit filed, the pressure is on for Apple to respond. "The latter demand includes reimbursement for the purchase of replacement laptops", AppleInsider reported.

Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register. This would prevent the laptop from being functional.

The lawsuit is calling for "appropriate injunctive and declaratory relief", including demanding Apple provide adequate disclosure of the defective nature of the MacBooks and pay plaintiffs' costs to remedy replacing defective MacBook laptops.

Apple first featured the butterfly keyboard design with its 12-inch MacBook, launched in 2015. Many users complained that the mechanism got stuck, making the keys unusable.

The suit also accuses Apple of failing to alert consumers about the issue. Many users were forced to take their laptop for a trip to the service center. The MacBook Pro debuted in 2016 with the new keyboard. However, if the device is no longer under warranty, then the fix could cost $700.

Barbaro and Rao assert that Apple must have known the keyboards were "defective" by the time they reached the public, since complaints started mounting soon after the original 12-inch MacBook launched in 2015. The data was based on repairs in Genius Bar locations.

In June, Apple posted how to clean the keyboard using a can of compressed air. Many users say that this does not solve the problem.

Just as the report about the class action broke out, a petition, which has garnered a massive 17k signatures in just over a week, has called on Apple to recall all MacBook with butterfly switch keyboards, citing that the hardware design is flawed inherently while manufacturing. This would then render "one of the core functions" of the MacBook useless.

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