Published: Thu, May 17, 2018
IT | By Lester Massey

Morgan Stanley uses Amazon Alexa to inform customers

Morgan Stanley uses Amazon Alexa to inform customers

Developers may want to use the preview to give different voices to characters in games and stories, for example.

With Amazon Polly, your contact centers can engage customers with natural sounding voices.

With the rising popularity of Amazon's virtual assistant Alexa, HP Inc's new 34-inch curved all-in-one (AiO) PC is expected to come with the built-in digital assistant app.


Amazon Polly is a service that turns text into lifelike speech, allowing developers to create apps that talk - or some other speech-enabled product. Before this, developers were only able to add voices to their skills by uploading an MP3 file or by creating a custom audio track, which was quite painstaking. For developers with skills that use only one voice, changing it or adding another in the right place may offer a more engaging experience for customers, according to the post. You can cache and replay Amazon Polly's speech output to prompt callers through interactive voice response (IVR) systems, such as Amazon Connect. Amazon Polly makes it easy to request an additional stream of metadata with information about when particular sentences, words and sounds are being pronounced.

The feature now only allows developers to select from eight U.S. English voices, which means it could be some time before multi-voice Alexa Skills make their way to Canada.

The entire idea of a voice masquerading attack is to prolong the interaction time of a running app but without telling the user.

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