Published: Sat, September 22, 2018
Finance | By Loren Pratt

Customers unable to access accounts and use some services

Customers unable to access accounts and use some services

Customers say they can not get the Barclay's homepage to load meaning there is no access to their online account portal.

Royal Bank of Scotland (RBS.L) apologized for outages that hit its online and mobile banking services on Friday, the latest in a string of such failings at British banks which have drawn criticism from customers and lawmakers.

But customers were still complaining that there is an issue with the app, even though the bank said it was working normally.

A Barclays spokesman said: "We're very sorry about the technical problems our customers have experienced today".

"You can still make payments and check your balance in our mobile banking app as normal".

The bank had also acknowledged earlier in the day that services in their branches were intermittent.


"We're happy to say that everything is now fixed - thanks for bearing with us".

Paul Girling told the BBC: "A significant payment due into my account has gone missing".

Another customer told the BBC that: "The systems have also gone down inside branches with no transactions possible". The manager was trying to placate customers and couldn't advise when they would be back online.

The problem comes just months after a prolonged period of IT troubles left TSB customers locked out of their bank accounts.

Another miffed customer took to Twitter to complain that the downtime had caused them to lose £4,600.

The service status report on the Barclays website confirms there is an outage of both online and telephone banking.

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