Published: Sun, November 11, 2018
IT | By Lester Massey

Apple discovered some MacBook Pro and iPhone X problems

Apple discovered some MacBook Pro and iPhone X problems

In a notice about the faulty part, posted to the company's website Friday, Apple also said the screen may even respond when you're not touching it too.

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

Attention iPhone X users: Does your phone's touchscreen not work properly?

The issues could arise "due to a component that might fail on the display module", Apple said.

The replacement program is only for the iPhone X and doesn't include the new iPhone XS, XS Max, and XR. Most recently, Apple admitted to a manufacturing defect in the iPhone 8.

If your iPhone X is experiencing this issue, Apple says it will replace the display module at no cost through its official retail stores or via an Authorized Service Provider. The servicing is done through Apple or an Apple Authorized Service Provider.


Apple says a "limited number" of these laptops have "an issue that may result in data loss and failure of the drive".

What if you've already paid to have your screen fixed?

Call or contact Apple Support to mail in your phone to Apple fix (click on this link).

The iPhone X's screen issue wasn't the only one acknowledge by Apple yesterday. You can check if your model is eligible on the web, and get Apple to swap out the drive for you, again free of charge.

The other service program is specific to 13-inch MacBook Pro (non Touch Bar) laptops equipped with 128GB and 256GB solid-state drives (SSDs) sold between June 2017 and June 2018. They'll need their device's serial number, which can be entered to see whether free servicing is an option.

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