Published: Mon, November 12, 2018
IT | By Lester Massey

Apple might fix your iPhone X screen for free

Apple might fix your iPhone X screen for free

In a brief statement on its website, the company said some of the phones, which were launched past year at a starting price of £1,000, might experience issues because of "a component that might fail".

What do you think: teething problems with a new class of phone, or a sign that Apple's taken its eye off the ball?

Now Apple has announced that customers can have a free screen replacement, with customers who have already paid for the fix able to request a refund. This time it seems a though a broad range of people could be affected, but Apple doesn't want to say as much.

Apple hadn't previously responded to reports of problems with iPhone X screens despite thousands of complaints online, these are also products that Apple is asking consumers to pay a premium price for.

Also if the display reacts even though it was not touched, indicates that there is a problem with the touch component on the iPhone X's display.


Apple said that on some iPhone X devices, display screens are experiencing touch issues.

If you have had either of these issues repaired by Apple or an Apple Authorized Service Provider then you should get in touch with Apple to arrange a refund.

Apple says no other iPhone models are part of this program. Your iPhone will be examined prior to any service to verify that it is eligible for this program. Similar to the iPhone X, Apple will replace affected computers at no cost through its retail channels or an Authorized Service Provider.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.

The laptops were sold from June 2017 to June 2018 with 128 gigabytes or 256 GB of storage and no Touch Bar, Apple said. Of course you'll want to run a full back up of all your data first, because you'll get your MacBook back with a blank drive.

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