Published: Mon, January 14, 2019
Finance | By Loren Pratt

Family had to sit on floor of TUI plane

Family had to sit on floor of TUI plane

Paula Taylor said she, husband Ian and daughter Brooke, 10, arrived early at Mahon airport in Menorca for their flight to Birmingham last June.

They were given seats 41 D, E and F, but when they boarded the TUI plane in June a year ago, under the numbers was just empty space, rather than seating. However once in the air, they had to move as the crew were preparing food and drinks.

They have contacted TUI for an explanation as to why the family were left sitting on the floor.

A family were forced to sit on the floor for their two-hour TUI flight to Menorca after discovering their seats didn't exist.

Mrs Taylor, 44, from Alcester, Warwickshire said: 'We made sure we were three hours early at the airport to check in. Speaking to the broadcaster for its Rip-Off Britain: Holidays program, Paula explained that as they boarded the plane, "We went straight to the front and we were very excited by the fact we had managed to sit together".

And her husband Ian, 55 and Mrs Taylor, would sit on two spare flip-up seats.


"We all just looked at each other As if to say where's our seats gone?"

They were soon joined by Brooke and even the plane's co-pilot, who Paula said thanked the family for their "cooperation and understanding" in hard conditions.

A spokesman for TUI said: "We are sorry to hear about Mr Taylor and his family's experience with us".

The airline said it had been forced to make a "last-minute aircraft change" which meant the family's assigned seats were unavailable. "We will also be contacting the customers directly to apologise and will be offering a full refund".

Later, TUI offered them £30 as a "goodwill gesture", while the Taylors responded by offering having their tickets refunded.

The Civil Aviation Authority is looking into the matter.

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