Published: Fri, February 22, 2019
Finance | By Loren Pratt

'Consumer Reports' pulls its Tesla Model 3 recommendation

'Consumer Reports' pulls its Tesla Model 3 recommendation

"While most Tesla Model 3 owners are very happy with their cars, they're also having problems with them", Fisher said. Last May, within a week, CR went from saying itcouldn't recommend the vehicle to giving it a full recommendation after Tesla improved the car's brakes.

The publication gets its reliability data in part from a survey it sends to members every spring - it considered responses from the owners of about 500,000 vehicles.

Consumer Reports has dropped the Tesla Model 3 and several other vehicles from its list of "recommended" vehicles due to declining reliability.

The magazine said owners have complained about issues including loose-fitting exterior parts and defective glass, casting doubt on the Model 3's reliability and costing the vehicle its recommendation.


On the other hand, using data from the same survey, the publication said last month the Model 3 had the highest driver satisfaction ratings of any vehicle, while the Model S took the fifth spot in the rankings. Citing "reliability issues", Consumer Reports relays that it found a number of problems pertaining to hardware along with fit and finish issues.

Last year, Consumer Reports witheld its recommendation of the higher-priced Tesla Model S sedan.

"We have already made significant improvements to correct any issues that Model 3 customers may have experienced that are referenced in this report, and our return policy allows any customer who is unhappy with their auto to return it for a full refund". The lowest-ranked brands are Jeep, Mitsubishi, Land Rover, Jaguar and perennial bottom-dweller Fiat. "The vast majority of these issues have already been corrected through design and manufacturing improvements, and we are already seeing a significant improvement in our field data".

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