Published: Sun, February 10, 2019
Finance | By Loren Pratt

Wells Fargo Outage Continues as Company Works to Restore Systems

Wells Fargo Outage Continues as Company Works to Restore Systems

It is unknown how many Wells Fargo customers have been impacted.

Customers of Wells Fargo, the 13th largest bank in the world, have been unable to gain access to online banking, ATMs, and in some cases credit cards, showing the merit of digital assets like Bitcoin.

Wells Fargo said most "critical" systems had recovered by the end of the day on Thursday.

"We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns", the bank's release said. "The transactions were processed normally, and customers and team members can use their accounts with confidence".

Users were still reporting issues to the website Down Detector on Friday and saying the issues were primarily with online banking, the website and mobile banking.

Wells Fargo said that the problem resulted in "intermittent outages" that also affected Wells Fargo ATMs and credit cards. "This issue has now been corrected, and all transactions are now visible".

Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years.

The company issued statements via Twitter Thursday after widespread complaints that customers could not access their accounts through online banking and apps, and that their debit cards were not working.

The power shutdown was triggered by a "smoke condition created by routine maintenance in the building", according to the release.

Business news outlet CNBC reported that the incident happened at a data center in Minnesota at around 5 a.m. CST Thursday and was under control starting at 9 a.m.

Fees caused by the outage would be reversed, the company said and tweeted: "We sincerely apologize for any inconvenience". The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it, and putting homes into foreclosure where it shouldn't have happened.

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