Published: Thu, May 16, 2019
Finance | By Loren Pratt

You Can Now Request a Quiet Ride With Uber Black

You Can Now Request a Quiet Ride With Uber Black

Uber Black and Uber Black SUV offer riders the option to ride in higher-end vehicles and are more expensive than the other ride-sharing options such as Uber X and Uber Pool.

Uber is introducing a new feature where riders can select a "Quiet Mode" option when requesting for rides. Those rides where you just want peace and quiet to reflect and your driver bombards you with endless questions or even worse, they unload on you about something leaving you unsure how to respond. The feature is only available with the premium Uber Black service, so customers using regular or UberPool services will still need to use their words to ask for quiet. The new feature is reportedly the first upgrade for Uber's upmarket services in several years.

With 'Extended Pickup Period, ' riders can also elect to have their drivers wait a bit longer before they cancel the ride.

"Premium Support" has also been added to the Uber experience to allow passengers access to "phone support with live agents" in the event that they need immediate assistance.

Uber Black rides are typically 100 percent more expensive than Uber X, the company's low-priced option, and 200 percent more expensive than Uber Pool, its carpool option, according to the Verge. Fine. The problem is, there's more of a burden laid on the back of the, in all likelihood, fewer drivers that meet these new requirements.

"With these new features and more to come, we're excited to ensure that our riders can arrive relaxed and refreshed, wherever they're headed", Ghajar said.

"We're looking to create more differentiation between the premium products and the regular products to encourage more trips", Uber product manager Aydin Ghajar told USA online publisher TechCrunch, stressing that Quiet Mode is "something that people have been asking for a long time". "The driver can have that information and do with it what they want".

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