Published: Fri, June 07, 2019
Finance | By Loren Pratt

Walmart announces in-home delivery, will bring groceries right to your fridge

Walmart announces in-home delivery, will bring groceries right to your fridge

As part of Walmart's new InHome Delivery service, the retailer's workers will deliver groceries right into a home or garage refrigerator, the company said Friday.

InHome is set to roll out this fall to over 1 million customers in Kansas City, Missouri; Pittsburgh, Pennsylvania; and Vero Beach, Florida.

Alongside a new promotional video showing a customer using a smartphone app for the delivery, the company offers an InHome FAQ on their website, revealing that their mission behind the new service "is to help you remove chores, like grocery shopping, from your to-do list, so you have more time for yourself, family and friends". Its delivery service for Walmart will be based on a "hub and spoke" system, where Gatik's vehicles will transport packages from a large warehouse to a smaller pickup spot closer to customers.

Walmart will lean on employees at existing stores that already offer curbside pickup to deliver groceries and other things to unattended homes.

Here's how the service works: Customers can purchase groceries online and select a delivery day.

During the online ordering process, customers will choose a delivery date (as early as the following day). Before the home sharing service became popular, he said, he wouldn't have been comfortable letting "a stranger sleep in my bedroom".


Customers will control access into their homes and have the ability to watch deliveries remotely.

Walmart didn't release information yet on the smart locks that would allow its employees into a house or garage.

The service, dubbed Walmart InHome, will be led by Bart Stein, who joined the retailer a year ago and had been working inside the company's Store No. 8 incubator on a project code-named "Franklin".

The new service will require a smart device to allow the delivery associate one-time access to your home, presumably some sort of smart lock although it doesn't go into specifics.

InHome is one of several e-commerce tech applications Walmart was showcasing on Thursday during its Shareholder Week festivities, which brings thousands of employees to the company's Bentonville, Ark., headquarters and surrounding area. Lore emphasized that Walmart will be able to use its own store network, grocery supply chain and employees for the service.

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